CUSTOMER SERVICE

USA Shipping

Shoes ship from our Ferndale WA warehouse via USPS at a flat rate of $12.95 USD

Returns/Exchanges

Trekstausa.com will accept returns and/or exchanges for products purchased through our website. If you purchased your product through one of our retail store partners, please return the product directly to the one where you purchased it. Our refund policy for online sales direct from Trekstausa.com is any request for refund must be made with-in 30 days of original purchase. For items to qualify for refund they need to be in new condition with all original packaging. Please ship the package with a reputable company so you can track the package to ensure we received it. Please plan on about 2-3 weeks turn-around time to get the return credited or exchange shipped out to you. We will ship the product back out to you free of charge by the same way it was originally shipped.

Please send returns/exchanges to:

Recreation Outfitters Inc.
United States
Deliveries: 1465 Slater Road, Ferndale, WA, USA, 98248
Sales Phone: 1-877-322-3351 x107
Sales Fax: 1-877-322-3359
info@roirecreation.com

Please take a moment and send us and email at info@roirecreation.com to attain a return authorization number. Trekstausa.com is not responsible for packages lost in transit to our office.

If your original purchase was made via credit card, we will credit the credit card for the returned item(s) upon receipt. The credit card will be charged for the replacement item(s) when shipped. Easy enough.

General Contact Information:

United States
Mail: P.O. Box 5007, Ferndale WA 98248-5007
Deliveries: 1465 Slater Road, Ferndale, WA, USA, 98248
Sales Phone: 1-877-322-3351 x107
Sales Fax: 1-877-322-3359
Dealer Service: cs@roirecreation.com
Accounting Phone: 1-888-322-3351 x102
Accounting Fax: 1-888-661-4447
www.trekstausa.com